Refund Policy
Last updated: 25 October 2026
We want refunds to be fair and clear. Because TickTap is the ticket seller of record, we handle your refund directly where one is due, including the booking fee in the cases set out below.
If we can't fulfil your order
If, after you pay, we're unable to issue your ticket (for example a technical failure or the last tickets selling out in the same moment), you'll be refunded in full automatically, including the booking fee. You don't need to do anything.
If an event is cancelled
If the organiser cancels the event, you're entitled to a refund of the ticket face value. We pass through the organiser's refund and, where the cancellation is the organiser's decision, we also refund our booking fee.
If an event is rescheduled or materially changed
- Your ticket normally remains valid for the new date.
- If you can't make the new date, or the event changes in a significant way (for example venue or headline act), you may request a refund of the face value.
- Requests should be made within 14 days of the change being announced.
Change of mind
Tickets for scheduled events are generally non-refundable for change of mind, which is standard for live events. This does not affect your statutory rights where they apply.
How to request a refund
Email support@ticktap.example with your order reference (it's on your ticket). We'll confirm within one working day.
How refunds are paid
Approved refunds go back to your original payment method via Stripe, usually within 5–10 business days depending on your bank.
Duplicate or already-scanned tickets
Each ticket's QR code is valid for one entry. We can't refund a ticket that has already been scanned in at the event.
This is a starter template for a demo and is not legal advice. Have it reviewed by a qualified professional, and make sure it reflects your actual consumer-law obligations, before relying on it.